Chatbots are another progressive implementation of Artificial Intelligence. The introduction of Chatbots is driving the human-computer interaction to the next level. Chatbots are integrated with pre-defined tasks in the form of designed text conversations to communicate with the user. The technical aspects of developing a chatbot are secondary for considering, whereas the user
experience remains the first. It is where Chatbot testing comes in the process.
QAble’s chatbot testing service ensures an efficient user experience of a chatbot. During this process, our testers check for the correct implementation of all the features into the bot. Continuing with that, the chatbot is also tested for its responsiveness to user queries. Chatbot testing service requires separate measures than that of traditional software testing.
With the Chatbot testing practices, the automated aspects of it is improvised and tested to deliver highly efficient work automation. All the business tasks that are frequent can be handled by automated chatbots efficiently.
The chatbots have the quality to be embedded in any type of industry to perform appropriately without much hassle. Chatbots are tested and designed in a way for easy switching by feeding the right conversation structure.
The automated chatbots after testing can be ensured to deliver great customer care. They are programmed in a way to carry out a happy tone with the customers at all costs. The chatbots ensure that all the customer operations through them must be smooth and convenient.
Chatbots are capable of handling several customers at a single point of time. Faster reply and quick response from the chatbots build an interactive platform of communication amongst humans and computers.
We take consideration to analyze the need of automation for the business. We check for the features, common functionalities, technicalities, and other attributes to understand the scope of automation before commencing with it.
In the next step, we select the test cases that require automation. We look for the automation test cases that are repeatedly executed, difficult for functioning manually, time-consuming, and other such factors.
The device pool is defined as a logical grouping of like devices where the chatbots work as per their designated queues.
We design the framework as it helps in improving the test structure and requires less code maintenance. With a framework design and integration, the training period of the tool is also reduced.
In this process, we prepare a strategy for test execution by implementing the codes. Here we compare the expected and the actual results to note the efficiency of the automated chatbots.
We also look for timely script maintenance because the code function changes with time and can give rise to unexpected errors. Therefore, we also take consideration of script maintenance.
Under this service, we test the conversation flow of the chatbot and other aspects that are destined for delivering smooth conversation. The small talks, fallbacks, navigations, emotions and intent matching are such aspects that are taken care of in this service.
Under this testing service, we help run the entity validation test and slot identification. It will help the chatbot validate the intent of the user for a task. This process tests the understanding ability of the chatbots to process the command.
Here, the bot is tested on the fulfillment parameter after the request is made. Fulfillment testing covers every point of integration to make sure the chatbot responses well.
Here, we test the functionality of the chatbot, whether it comes up to the expected goals and requirements or not. The chatbots are tested to be efficient enough to deal with customers of different personalities.