“Un-Excel-ifying” Saleshandy's QA

We embedded with the Saleshandy team to address a QA process that had grown too reliant on spreadsheets. With over 10,000 customers and 234 million campaigns delivered, the scale of their operations demanded a testing framework that could match their ambition. Our first priority was to understand where the current Excel-based approach was breaking down, and there were multiple pressure points: performance slowdowns from large files, manual linking errors, data security concerns, and a lack of traceability that made every release a gamble.

We scaled the team with five QA engineers and one lead, and immediately began rebuilding the test case infrastructure. We selected QMetry as the test management platform, at $3 per Jira user versus TestRail's $37, it offered the right balance of capability and cost efficiency. Test cases were organized into a scalable folder structure, customized with specific fields to match Saleshandy's release cadence, and pre-created ahead of each release cycle so the team was never starting from scratch.

API testing was a critical gap. With over 100 untested APIs supporting Saleshandy's email infrastructure, we used Swagger, Postman, and RestAssured to build comprehensive API coverage, achieving a 90% API testing success ratio. Combined with an improved release process that integrated QA into CI/CD pipelines and eliminated unstructured code changes, the result was an 85% improvement in release quality, 90% more efficient test case management, and full visibility into quality status that the team had never had before.