The Role of a QA Manager in Software Testing

8 Apr
Software Testing

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    1. QA manager roles and responsibilities

    A goal-oriented process needs a managerial approach because it gives direction to the entire execution. Based on the same concept, quality software testing needs a QA manager that will not only manage the process but also highlight the potential areas to test thoroughly.

    The primary role of the test manager is to deliver a bug-free and reliable application meeting the client’s expectations. We at QAble are dedicatedly working as a QA outsourcing company in Ahmedabad, India and today will let you know about the role of a QA manager in software testing.

    Do you know the majority of applications are immediately rejected in the public domain because of poor performance? And it happens due to lack of testing. QA manager is the position that bridges the gap and builds a reliable application.

    However, the agile model has given the flexibility to testers to manage their responsibilities but yet they need a QA manager that will monitor their performance regularly.

    Further, the QA manager makes an effective contribution by setting protocols for testing like which method of testing should be used, which tool is better.

    A QA manager knows the client’s expectations and by implementing the correct testing tools, he delivers a quality product. Let’s know what the software testing QA manager does and how he contributes to making an application successful.

    QA manager roles and responsibilities

    To ensure best testing practices, a QA manager coordinates between the testing members and makes sure to eliminate the bugs. He formulates excellent methodologies that increase the profitability, efficiency, and overall production of the organization.

    However Agile model has given the flexibility to the technical team to manage their testing responsibilities. Even then they need a QA manager that will monitor performance and take it in the right direction.

    Further, the QA manager makes an effective contribution by setting protocols for testing like which method of testing should be used, which tool is better.

    A QA manager knows the client’s expectations, and by implementing the correct testing tools, he delivers a quality product. Being an experienced software testing company in Ahmedabad, India we always recommend that a testing team must have a QA manager.

    His responsibilities will roam around the mentioned activities:

    • Management of QA team: A QA manager is responsible for managing proper coordination between the individuals involved in the testing process. He leads the team and ensures the success of the application.
    • Scope Outline: QA manager should define the scope of testing in the context of the completion of each module.
    • Resource Deployment: The allocation of resources and their management comes under the responsibility of a QA manager.
    • Planning and Deployment: QA managers have to build test planning by implementing smart testing strategies and automation testing tools. Further, he needs to make sure, all the planning is executed accordingly.
    • Documentation: A QA manager creates a document that contains all the testing issues, test cases, actions taken, and resolutions. Further, the document also contains the problem that may come in the future.
    • Streamlined Processes: In order to increase the quality, production, and overall growth, the QA manager has been given the power to streamline the testing processes. The ultimate aim should be quality delivery by saving the organization’s expenses and time.
    • Coordination with Development Team: QA manager coordinates with the lead developer and discusses the bugs. Further, the QA manager also shares the issues found in code and recommends solutions as well.
    • Project Evaluation: Estimation of overall testing time comes under the responsibilities of the software testing QA manager. He has to make an estimate so that costing could be analyzed properly.

    Quality Assurance Manager Skills

    To become a QA manager, you must have the required skills otherwise, the responsibilities will get compromised. Also, skills build confidence and empower a candidate to deliver excellent performance.

    Hence if you are looking to make your career in the QA field, work on the given skills.

    Managerial Skill: A QA manager should know the techniques of management. He has to coordinate between the development and testing teams. Further, he is the one who needs to ensure the smooth delivery of a project. Sometimes, the panic situation comes between the development and QA team, and the QA manager must have the mind to handle them. Further, a QA manager is required to manage various projects as per their priority. Hence, the managerial approach is the most required skill set in order to become a successful QA manager.

    Basic knowledge of coding and database structure: Knowledge of coding and DB structure helps a QA manager to make the application successful. With basic coding knowledge, the QA manager identifies the coding bugs easily and further developers also get benefitted.

    Excellent Communication: Right communication drives productivity. Hence a QA manager must have excellent communication skills in order to bring quality to the application. And interaction helps find the issues effortlessly. Work on your communication skill if you are willing to be a QA manager.

    User Experience: Businesses make applications for the public, and a QA manager should have imagination power in order to analyze the user experience. To ensure the success of a product, he should think like an end-user. Multitasking: QA manager is the position that deals with various processes. His responsibilities revolve around testing, documentation, analysis, project estimation, coordination, and reporting. Hence a multitasking QA manager is always a successful person.

    Project Management Tools

    Proofhub: Proofhub is widely being used across the industry because it offers scalable solutions to fulfill project management activities. Further, independent of the number of projects, the tool has effective features. Leading companies like NASA, Disney, Taco Bell, etc are using Proofhub to manage their projects. Dynamic features of the tool include Task Management, Project Communication, Time Management, Collaborations, Planning, and Reporting.

    Basecamp: Basecamp is another most prominent project management tool and it is being preferred by the leading industries of various domains. The elements of the tool, are appealing and flexible, and it further makes all the collaborations easier. Further, Basecamp is one of the favorite choices because it does not take fees per person, and it is free for the teachers and students. Amazing features of Basecamp are Notifications, Different dashboards for users and suppliers, Collaboration with Team, Discussion on new ideas, Management of multiple users along with their work.

    Scoro: It is the most demanding and comprehensive project management tool that supports professional tasks as well as the creative domain. If you are looking to organize your project management process, Scoro is an ideal one. It brings clients, teams, and projects on the same platform. The outstanding features of the tool are Elegant workflow, Automated reports, Real-time performance, etc. Further, you can integrate it with other sources such as Outlook, Mailchimp, and Dropbox.

    Trello: When it comes to project management tools, Trello is also being preferred. Many start-ups even prefer to work using Trello in order to manage their projects smoothly. The features are simple and easy to use. Here the provision is available in the format of cards where team members can share files and their comments as well.

    Software QA Manager Job Description Example

    Are you looking for a dedicated template to hire a Software QA manager? We help you build a concrete job description for the position. Prior to going for the job description, you must know certain things about the job description:

    • It must have a brief detail about your company
    • Do not forget to mention the company’s website, contact number, and address
    • Explain the responsibilities
    • Mention required skillset
    • Share the required eligibility criteria
    • Years of experience required
    • Preferred location
    • Terms and Conditions
    • Salary (if possible)

    The structure of the job description will be like

    1. Brief introduction about the company.
    2. Description of the job as per a QA manager.
    3. Detailed information about the responsibilities and roles of a QA manager.
    4. Skills, that will be preferred by the company for a QA manager.
    5. Mention the years of experience required.
    6. What will be the job location?
    7. Mention the eligibility criteria.
    8. Salary offered by the organization.
    9. Interviews Detail (Like how many rounds will be conducted?)
    10. Terms and Conditions of the company.
    11. Details of the company.
    12. Details of Interview Venue along with Date & Time.
    13. Details of HR Department.


    This is all about QA managers along with their skills and responsibilities. Further, if you are searching for a reliable service partner, we are here as a QA outsourcing company in Ahmedabad. Additionally, we are open to discuss, all your queries. So, feel free to get connected.

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    Written by Nishil Patel

    CEO & Founder

    Nishil is a successful serial entrepreneur. He has more than a decade of experience in the software industry. He advocates for a culture of excellence in every software product.

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